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Online Banking Security
Keeping you and your personal information secure is a priority at Dollar Bank. We continuously
research additional measures that can be implemented to ensure that your financial information is safe. Click on
the topics below to see what Dollar Bank is doing to help protect you and for tips on how you can protect
yourself when using our Online Banking and bill payment service.
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Dollar Bank uses the latest hardware and software technologies to ensure the
security of all data. |
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Online banking is available only using browsers supporting Secure Socket Layer (SSL) protocol to protect
your message when traveling over the Internet. We require Dollar Bank customers to use 128 bit
encryption, the strongest level of SSL encryption available. |
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As additional layers of security, Online Banking requires you to answer a
security question and verify your Secure Image each time you log in. |
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Your Online Banking user ID and password provide one level of security for accessing your accounts using
Online Banking. In the event that someone would gain access to this information, a security question
provides an additional layer of protection. Security questions are designed to prompt you for an answer
that only you would know and have committed to memory. Incorporating a Secure Image within the Online
Banking log in helps you recognize that you are logging in to an authentic Dollar Bank website and not
an imposter site.
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Every customer accessing Online Banking should have his or her own individual Online
Banking user ID and password. |
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Dollar Bank discourages joint account holders from sharing IDs and passwords for greater security. To
get your own individual ID and password, click
here. |
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For your safety, we have built-in timers that will automatically terminate
your Online Banking session if you are logged in but not using Online Banking for a certain amount of
time. |
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This built-in timer helps to protect you from unauthorized activity in case you inadvertently leave
your computer without logging off of Online Banking. |
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| As an Online Banking customer, we require you to occasionally change your password. |
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This additional step in our security process helps to ensure that you are the only one who knows your
password. You can also change your password as frequently as you like in the Customer Services section
in Online Banking. |
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Dollar Bank discourages the use of tools such as password memory services offered
by browsers. |
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These pop-up message boxes, asking if you want your computer to remember this password for future log
ins, removes a level of security that protects your account access. |
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To keep online communication between you and Dollar Bank convenient, yet safe, we
implemented a Secure Message Center service. |
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Within the security of Online Banking, you can use the Secure Message Center to send and receive
messages about your accounts. Click on the mailbox icon anywhere in Online Banking to receive, send
and view your messages.
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We've built additional security into the bill payment and transfer functions of
Online Banking.
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We do not permit payments or transfers to individuals, only businesses. And, before you can pay a new
merchant or set up a new transfer between your Dollar Bank accounts, you must set these up three
business days in advance using the Payment & Transfer Maintenance area in Online Banking so we can
verify the merchant. |
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Dollar Bank offers tips to help ensure your security and privacy as an Online
Banking user.
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Never give your Online Banking ID or password to anyone. Dollar Bank employees will never ask
you for your Online Banking password.
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When you've completed your online transactions, click Exit to log off and leave Online Banking.
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Passwords are important. Don't pick a password that can be easily guessed. Change your password
periodically. We will require you to change it every six months. Don't write your password in a
place where someone could find it. If you forget your Online Banking ID or password, call us for
assistance at
1-800-828-5527, Monday - Friday, 8:00 AM to 8:00 PM and Saturday 9:00 AM to
3:00 PM.
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For greater security, Dollar Bank requires using a browser with a minimum of 128 bit SSL
encryption to access Online Banking.
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| For your protection, Dollar Bank masks your account numbers |
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When you are viewing your account information, Dollar Bank displays X's for part of any account number
so that the whole number cannot be seen. |
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| Dollar Bank does not display personal information. |
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Dollar Bank does not display personal information such as names or Social Security Numbers in Online
Banking. |
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We've added a double layer of security to our check images to ensure protection of
your personal information. |
First layer: Dollar Bank developed the CheckStripSM Window.
Shown within your account activity, it's a partial check image with only the payee and amount paid
displayed. Information including your name, address, account number, bank routing number, etc. are not
displayed.
Second layer: The first time you click to view a full check image, you will be prompted to enter your
ATM PIN using a numbered keypad. Within that session, you can view as many full check images as you like
without having to re-enter your PIN. |
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| As an additional security feature, Dollar Bank displays the last login date. |
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Dollar Bank displays the last login date on each page to show you when your most recent Online Banking
login occurred. If you do not remember logging into Online Banking on that date, please contact Dollar
Bank immediately at 1-800-828-5527, Monday - Friday, 8:00 AM to 8:00 PM and Saturday
9:00 AM to 3:00 PM. |
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