Frequently Asked Questions
Dollar Bank Personal Banking
Online Banking
What regions does Dollar Bank serve?
Q: What regions does Dollar Bank serve?

A:
Dollar Bank deposit products and services are available to residents of southwestern Pennsylvania or northeastern Ohio. If you're unsure about whether your residential location is included in our geographical area, visit our Checking & Savings, Mortgages or Loans sections where you will be prompted for your zip code/state. We will let you know if we can assist you.

< Back

How do I open a Dollar Bank checking or savings account over the Internet?
Q: How do I open a Dollar Bank checking or savings account over the Internet?

A:
Visit the Checking & Savings section of our website. Here you will find a variety of convenient banking options. When you find the account you want, click Add To My Banking Package if you'd like to continue looking at other accounts, or click Open Accounts to open that account now. Follow the simple instructions on the screen and we'll mail all of the information about your new account to you. If you are an online banking user, you can also open new accounts in the Customer Services area of online banking.

< Back

How do I apply for a Dollar Bank mortgage over the Internet?
Q: How do I apply for a Dollar Bank mortgage over the Internet?

A:
Visit the Mortgage section of our website. Here you will find a variety of information to assist you in determining the right mortgage. Click Apply Now to get started right away or get an Express Pre-Approval, and we'll tell you the mortgage amount and monthly payment you qualify for within minutes. If this is your first mortgage, or you need help finding the right option, click Which Mortgage Is Right For Me? Our application is easy to follow and because you can save your application, you can return to complete any missing information later.

< Back

How do I apply for a Dollar Bank loan or line of credit over the Internet?
Q: How do I apply for a Dollar Bank loan or line of credit over the Internet?

A:
Visit the Loans section of our website. Here you will find a variety of information to assist you in determining the right loan. Click Apply Now to get started right away or check out our loan offers to find a great deal. We offer a wide variety of borrowing options. If you need help finding the right loan, click Which Loan Is Right For Me? Our application is easy to follow and because you can save your application, you can return to complete any missing information later.

< Back

How do I sign up for online banking?
Q: How do I sign up for online banking?

A:
Visit the Online Banking section of our site and click Sign up now. If you're already a Dollar Bank customer with an ATM PIN, you can sign up online. If you do not have an ATM PIN, just complete the sign up form, print it, sign it and mail it to us at: Dollar Bank, Attn: Online Banking, P.O. Box 765, Pittsburgh, PA 15230. (If you are unable to print the form, e-mail us at customerservice@dollarbank.com. We'll mail you an online banking sign up packet.)

< Back

How do I contact the bank if I have a question about my Dollar Bank account?
Q: How do I contact the bank if I have a question about my Dollar Bank account?

A:
You can e-mail us at customerservice@dollarbank.com, or call 1-800-828-5527. Our hours are Monday - Friday, 8:00 AM to 8:00 PM and Saturday, 9:00 AM to 3:00 PM Eastern standard time.

< Back




Print Page
Contact Us

Contact Us Today:
1-800-828-5527

Dollar Bank representatives are available Monday through Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM

Access Your Account: