Protecting Yourself Online

Dollar Bank has strong security procedures, but you need to protect the security of your computer. Here are some basic precautions you should be taking:

Software Tips:

  • Install a firewall.
    A firewall helps protect your computer from hackers accessing information on your computer and blocks the use of offensive websites. Many computer operating systems already have firewalls installed, you just have to turn them on.
  • Install anti-virus software.
    New viruses are created everyday. Anti-virus software protects you and the people you communicate with via e-mail by detecting infected files and eliminating the spread of the virus.
  • Install anti-spyware software.
    Anti-spyware protects you from a number of unwanted marketing solicitations such as pop-ups and e-mails that can deceptively install Internet tracking devices on your computer.
  • Keep your software updated.
    Regularly update your operating system, browser, anti-virus and anti-spyware software. Be sure to scan your computer with your anti-virus and anti-spyware software regularly.

Internet and E-mail Tips:

  • Delete e-mails from unknown senders.
    Do not open e-mails from a sender you do not know. If a virus is attached to the e-mail, it can be releasedsimply by opening it and will infect your program files. In some cases, it replicates by automatically mailing to your entire e-mail address book.
  • Do not provide your personal information in an e-mail.
    Even when communicating with family and friends, avoid sending personal information via e-mail. The Sender Address ("From" field) is easy to forge, so you may in fact not be communicating with people you know. In addition, the unsecured nature of e-mail makes it possible for others to see this information.
  • Learn to spot fraudulent e-mails.
    Be aware that counterfeit e-mails often contain logos, hyperlinks and phone numbers that appear to be authentic. Other common identifiers of fraudulent e-mails are misspellings, poor grammar or random characters in the subject line. E-mail scams will try to trick you by:
    • Creating a false sense of urgency such as the closing of an account.
    • Offering prizes and other rewards.
    • Pretending to confirm recent transactions or verify account information.
    If an unexpected e-mail requests you to enter a user ID or password, provides a website link that requests personal information or attempts to rush you into responding, it is more than likely a fraudulent e-mail. You should never respond to these requests.
  • Protect your passwords.
    Try to pick passwords that are easy for you to remember but not easy for others to guess. Avoid using Social Security Numbers, birthdays, telephone numbers or other personal information as your usernames or passwords. Do not write them down or share them with anyone. Longer passwords and passwords that combine letters and numbers are more secure. As an added layer of protection, it is a good practice to change your passwords on a regular basis.
  • Disconnect from the Internet when idle.
    Turn off your Internet connection when you're not using it. Attackers cannot access your computer when it isn't connected. High-speed connections are especially at risk.
  • Avoid downloading programs from unknown sources.
    If you are unfamiliar with the source providing the program, avoid downloading the program. It could potentially contain hidden programs or viruses that can compromise your computer's security.
  • Carefully review all End User Licensing Agreements.
    If the licensing agreement is difficult to understand, avoid downloading that software. It may contain spyware.
If you ever believe that your accounts at Dollar Bank have been improperly accessed, please call our Banking Machine Services and Security Department immediately at 1-800-535-2557, Monday - Friday 8:00 AM to 8:00 PM and Saturday 9:00 AM to 3:00 PM.

As a Dollar Bank customer, we want you to be informed about security events. We offer the following links to articles and Websites to assist you in taking the appropriate action to protect yourself. This section will be updated frequently as new information is available.

Protecting Yourself Online Resources:


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