Reg E Disclosure Statement
As a customer of Dollar Bank, you have at your fingertips one of
the most complete and convenient groups of services available
anywhere. We hope you'll take full advantage of our Electronic Funds
Transfer Services, which have been designed to make your everyday
banking as quick and convenient as possible. Electronic Funds
Transfer Services include all transfers resulting from your Dollar
Bank Banking Card (which includes Debit Cards, Point of Sale Debit
Cards, Automated Teller Machine Cards and cards combining one or
more of these services), Preauthorized Transfers and Telephone
Banking. There are some things you should know about our
responsibilities to you as a customer, as well as your own rights
and responsibilities under the Electronic Funds Transfer Act.
Please take a moment to read the following information which
applies to these services. We suggest you keep this information on
hand for future reference.
IMPORTANT:
To utilize the services of Automated Teller Machines (ATMs) or
Telephone Banking (Pay-by-Phone) to transfer funds electronically,
you must request the issuance of a Personal Identification Number.
Even if you do not wish to use your Dollar Bank Banking Card to
authorize electronic transfers, you must retain the card for
identification in Dollar Bank Branches.
The following disclosures, required by federal law, apply to the
following Electronic Funds Transfer Services:
- A Dollar Bank Banking Card for use at Automated Teller
Machines or Point of Sale terminals with the use of a PIN.
- Dollar Bank Telephone Banking (Pay-by-Phone).
- Direct Deposit to your account(s).
- Preauthorized withdrawals from your account(s) for payment to
a third party.
- A Dollar Bank Banking Card for use as a debit card at Point of
Sale terminal without the use of a PIN.
- Other services which may be offered involving electronically
initiated services.
DEFINITIONS
The following terms used in this disclosure statement are defined
below:
The term "account" includes all deposit
accounts which you maintain with Dollar Bank.
"Automated Teller Machine" or
"ATM" refers to banking machines that
perform Electronic Funds Transfer Services that are initiated via a
Banking Card and a PIN.
The term "checking account" refers to a
Dollar Bank account on which you may write checks.
"Savings Account" refers to an account
offered by Dollar Bank that qualifies as a savings account as
defined in Regulation D of the Federal Reserve Board.
"Transfer Account" refers to Dollar Bank
savings or money market accounts from which certain types of third
party transfers may be made, as more fully described in the Account
Information Schedules governing these type of accounts.
"Dollar Bank" or
"Bank" or "we" or
"us" refers to Dollar Bank, Federal Savings
Bank and each and all of its subsidiaries and affiliates.
"New Account" means an account is
considered to be a new account during the first 30 calendar days
after the account is established. An account is not considered a new
account if each customer on the account has had, within 30 calendar
days before the account is established, another account at Dollar
Bank for at least 30 calendar days.
"Personal Identification Number" or
"PIN" means the confidential personal
identification number or code assigned to you by Dollar Bank or
selected by you for identification purposes in connection with the
use of your Dollar Bank Banking Card, Telephone Banking
Services.
The term "transactions" refers to all
transfers, payments, deposits, withdrawals or other activity on your
account performed through any of the electronic services described
in this disclosure statement.
"Point of Sale transaction" or
"POS transaction" refers to a purchases made
by the use of a Banking Card at the point of sale.
"Dollar Bank Banking Card" or
"Banking Card" refers to a personal banking
card issued to you to perform Automated Teller Machines
transactions, Point of Sale transactions, with the use of a PIN,
and/or to perform debit card transactions at the point of sale
without the use of a PIN.
LIABILITY FOR UNAUTHORIZED TRANSACTIONS
Tell us at once if you believe your Banking Card or PIN has been
lost or stolen, or if you believe that either of them is in the
possession of an unauthorized person. Telephoning is the best way of
keeping your possible losses down. You could lose all the money in
your account(s) plus any available maximum overdraft line of credit.
If you tell us within 2 business days you can lose no more than $50
if someone used your card or PIN without your permission.
If you do not tell us within 2 business days after you learn of
the loss or theft of your Banking Card or PIN, and we can prove we
could have stopped someone from using your card or PIN without your
permission if you had told us, you could lose as much as $500.
Also, if your statement shows transactions that you did not make,
tell us at once. If you do not tell us about unauthorized
transactions within 60 days after the statement was mailed to you,
you may not get back any money lost after the 60 days if we can
prove that we could have stopped someone from taking the money if
you had told us in time.
If a good reason kept you from telling us, such as a long trip or
a hospital stay, we will extend the time periods.
Note: The liability limits stated above refer only
to unauthorized electronic access and transfers through Telephone
Banking, ATMs, point-of sale terminals and Preauthorized Transfers.
There are no set limits for customer liability for over-the counter
unauthorized transactions at a Dollar Bank office. For you
protection, please examine you statements promptly and notify us
immediately of any problem.
TELEPHONE NUMBER AND ADDRESS TO BE NOTIFIED IN EVENT OF
UNAUTHORIZED TRANSACTIONS
If you believe your banking card or PIN has been lost or stolen
or that someone has transferred or may transfer money from your
account(s) without permission, contact us immediately at
1-800-535-2557, or 412-261-8200 in the Pittsburgh area and
216-736-8896 in the Cleveland area, or write to us at: Dollar Bank,
Banking Machine Svcs. & Security, P.O. Box 765, Pittsburgh, PA
15230.
DOLLAR BANK'S BUSINESS DAYS
Our business days are Monday through Friday. Holidays are not
included.
TYPES OF AVAILABLE TRANSACTIONS AND LIMITATIONS ON
TRANSACTIONS
USE OF BANKING CARD AT BANKING MACHINES
You may use your Banking Card at ATMs to:
- Withdraw cash from the account(s) associated with your card.
- Make deposits to the account(s) associated with your card.
- Transfer funds between account(s) accessed by your card.
- Pay Dollar Bank bills only, either with a payment enclosed in
an envelope or directly from your card’s associated account(s),
only at banking machines owned by Dollar Bank.
- Request the balance in your account(s).
Available service may differ at different banking
machines.
There are no daily limits on the number of times you
may use Automated Teller Machines. However, there is a limit on the
amount of cash that you may withdraw in any single day using your
Banking card. Generally, you may withdraw up to $300 per day in
cash, on each Banking Card issued, provided you have sufficient
available funds in your account to make such a withdrawal. If you
attempt to exceed these limits, your transaction(s) may not be
processed. If the account on your Banking Card is a Private Banking
Checking Account, this limit is increased to $500 per day. However,
if you have been assigned a limit in excess if these limits, you may
withdraw the applicable dollar amount each day in cash, on each
Banking Card issued, provided you have sufficient available funds in
your account. All items received for deposit at ATMs are credited
subject to Dollar Bank’s receipt of proceeds of final payment in
cash of solvent credits, and become available in accordance with
Dollar Bank’s Fund Availability Policy. If a transaction overdraws
you account, an Overdraft Fee will be charged to the account. If
checks deposited to your account at an ATM are returned to the Bank
unpaid, an Overdraft fee or a returned check charge, as
appropriated, will be charged to your account.
Use of Banking Card to Make POS Purchases
You may use your Banking Card to pay for purchases directly from
you checking account or transaction savings account at businesses
which honor your Banking Card through a point-of sale (POS) transfer
service.
There are no daily limits on the number of times you may use POS
transfer services. However, there is a limit on the amount you may
use to buy goods or services through POS transfer services in any
single day. You may buy up to $750 worth of goods or services each
day, on each Banking Card issued, provided you have sufficient
available funds in your account to make such purchases. If the
account on your Banking Card is a Private Banking Checking Account,
this limit is increased to $1500 per day. However, if you have been
assigned a limit in excess of these limits, you may purchase the
applicable dollar amount of goods or services each day, on each
Banking Card issued, provided you have sufficient available funds in
your account. If you attempt to exceed these limits, your
transaction may not be processed. If the transaction does overdraw
your account an Overdraft Fee will be charged to the account.
Pre-authorization of a POS transfer does not necessarily mean
that you have sufficient available funds in your account to make the
purchase. See the section below about account balance information.
Use of Banking Card with Overdraft
Protection
If the account for your Banking Card is linked to a line of
credit or other loan account for purposes of providing overdraft
protection for the account, using your Banking Card for a POS
transfer may result in a draw against the line of credit or other
loan account and a credit to the account. Such transactions are
described in the overdraft protection agreement you entered into
with the Bank. The charges for this service are set forth in the
most recent Account Information Schedule for your account.
Automated Teller Machine Fees/Surcharges
When you initiate a transfer using your Banking Card from an
automated teller machine that is not operated by Dollar Bank, the
owner of the automated teller machine, or any network used to effect
the transaction, may charge a fee or surcharge and you may be
charged a fee for a balance inquiry even if you do not complete a
fund transfer. Similarly, if you initiate a transfer or balance
inquiry via other means besides your Banking Card, the owner of the
means used to initiate the transaction, or any network used to
effect the transaction, may charge a fee or surcharge.
Availability of Phone Payment and Transfers
Telephone payments and transfers (including preauthorized
payments and transfers,) as well as direct deposit of pay and/or
benefits, are also available with checking or Transfer Accounts.
Account Balance Information
Account balances received through Automated Teller Machines or
POS terminals may not reflect recent transactions and the full
balance indicated may not be available for withdrawal. In order to
determine whether you have sufficient available funds in an account
to perform a transaction, you should review you account records.
Account Transaction Limitations
Certain accounts have transaction limitations. These limitations
apply to: (1) telephone transfers and payments from accounts; (2)
preauthorized and automatic transfers and payments from accounts;
and (3) payment from accounts by check, draft or similar order
(including debt card) payable to, cashed or received by anyone other
than you or Dollar Bank ("Third Party Checks"). These three types of
transactions are called "Limited Transfer."
No more than six Limited Transfers may be made from any Savings
Account in any calendar month. If Third Party checks are available
from any Savings Account, no more that three of the six Limited
Transfers may be made by Third Party Checks. You may make unlimited
withdrawals by mail, ATM or in person from these accounts.
Dollar Bank reserves the right not to pay any Limited Transfer,
which exceeds the transaction limitations described in this section.
If transaction limitations on an account are repeatedly violated the
bank also reserves the right to close the account; or, convert the
account to another account type that does not have these
restrictions, and the Bank may impose minimum balance requirements
and monthly service charges as set forth in the most current Account
Information Schedule for that account. Alternatively, the Bank may
remove the transfer and draft capabilities from the account if the
account is converted, the terms and conditions applicable to the new
account shall govern the account and you shall thereafter pay the
fees imposed on the new account. You agree to be bound by these
limitations whenever you use our electronic banking services
There are other limitations on transactions that you may make
using our banking machine, telephone banking and point-of-sale
transfer services. For security reasons, however, these limitations
cannot be disclosed.
CHARGES for TRANSACTIONS
Charges for the services described in this Disclosure Statement
are set forth in the most current Account Information Schedule for
your account posted in our branch offices and mailed to you
periodically. All such fees and charges will be deducted from the
account from which a withdrawal or transfer is made or to which a
deposit is made.
We reserve the right to charge for any or all services upon
giving the notice required by law. When new fees are instituted, or
existing fees updated, we will notify you by mail at least 30 days
prior to those charges being effective.
DISCLOSURE of ACCOUNT INFORMATION to THIRD
PARTIES
We will disclose information to third parties about your account
or the transactions you make:
- Where it is necessary for completing transactions.
- In order to verify the existence and condition of your account
for certain types of third parties, such as a credit bureau or
merchant.
- In order to comply with government agency or court orders.
- If you give us your written permission.
RIGHT to RECEIVE DOCUMENTATION of
TRANSACTIONS
You will be provided the option to receive a receipt at Automated
Teller Machines or POS terminals for any withdrawals, deposits,
transfers, payments, balance inquires or point-of-sale purchases. If
you have arranged to have a direct deposit made to your account at
least once every 60 days from the same person or company, you can
call Account Services at the number below to find out whether or not
the deposit has been made.
If you have contracted for any of the services described earlier
in this disclosure other than direct deposit to a Passbook Savings
account, you will get a monthly statement for each account.
If you elect to have passbook deposits made by preauthorized
agreement (direct deposit of Social Security, payroll, etc., or
other types made by electronic means), bring your passbook to any
office as often as you wish and we will record any preauthorized
deposits made since your last visit. To determine whether
preauthorized electronic credits (i.e., Social Security Benefits)
have occurred as scheduled, -you may call the Customer Service
Center, Monday through Friday from 9:00 A.M. to 8:00 P.M., and
Saturday 9:00 A.M. to 3:00 P.M., at the following numbers: In
Pennsylvania call (412) 261-8181 or 1-800-242-1616. In Ohio call
(216) 736-8891 or 1-800-242-1616. If you use Dollar Bank’s
preauthorized payment service, we will provide you with a copy of
the authorization. If you preauthorized a third party (i.e., another
bank) to electronically debit your account(s) on a regular basis,
they must provide you with a copy of the authorization.
RIGHT to STOP PAYMENT
If you have told us in advance to make regular payments out of
your account, you can stop any of these payments. Here's how: In
Pittsburgh call (412) 261-7246 or 1-800-242-1616, or write us at
Customer Service Center, Dollar Bank, P.O. Box 765, Pittsburgh, PA
15230. In Ohio, call (216) 736-8972 or 1-800-242-1616 or write us at
Customer Service Center, P.O. Box 765, Pittsburgh, PA 15230.
Be sure that we contact Dollar Bank in time for us to receive
your stop payment instruction three (3) business days or more before
the payment is scheduled to be made. (If you telephone, we may
require you to put your request in writing within fourteen (14) days
after your call.) A Stop Payment Fee will be charged to your account
for each stop payment order you give. If you order Dollar Bank to
stop one of these payments 3 business days or more before the
transfer is scheduled, and we do not do so, we will be liable for
your losses or damages.
If these regular payments vary in amount, the person you are
going to pay will tell you, 10 days before each payment, when it
will be made and how much it will be. You may choose instead to get
this notice only when the payment would differ by more than a
certain amount from the previous payment, or when the amount would
fall outside certain limits you set.
DOLLAR BANK’S LIABILITY for FAILURE to MAKE
TRANSACTIONS
If we do not complete a transaction to or from your account on
time in the correct amount according to our agreement with you, we
will be liable for your losses or damages. However, there are some
exceptions for which we will not be liable which include, but are
not limited to, the following situation:
- If, through no fault of ours, you do not have enough money
available in your account to perform the transaction.
- If the transaction would go over the credit limit on available
overdraft line.
- If the automated teller machine where you are making the
transaction does not have enough cash.
- If circumstances beyond our control (such as fire or flood)
prevent the transfer, despite reasonable precautions that we have
taken.
- If the terminal or system was not working properly and you
knew about the breakdown when the transaction was started or
before the transaction was scheduled to occur.
- If your account is subject to an uncollected funds hold, legal
process or other such transfer restriction.
- There may be other exceptions not specifically cited above
that are specifically included in Dollar Bank’s Account Rules and
Regulations or other agreements with you.
In Case of Errors or Questions About Your Electronic
Transactions
If you think there is an error on your statement or receipt, or
you have questions about your electronic transaction, telephone or
write to us at the telephone number or address of Dollar Bank which
is printed on your account activity statement.
Call or write us as soon as you can, if you think your statement
or receipt is wrong or if you need more information about a
transaction listed on the statement or receipt. We must hear from
you no later than 60 days after we send you the FIRST statement on
which the problem or error appeared.
- Tell us your name and account number
- Describe the error or the transaction you are unsure about,
and explain as clearly as you can why you believe it is in error
or when you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we require that you send us your complaint
or question in writing within 10 business days together with such
other information or documentation that may be deemed necessary by
us in order to properly conduct our investigation. We will tell you
the results of our investigation within 10 business days after we
hear from you (20 business days for EFTs on new accounts) and will
correct any error promptly. If we need more time, however, we may
take up to 45 days to investigate your complaint or question (90
days for point-of-sale debit card transactions, transactions
initiated outside the United States, or EFT transactions on new
accounts). If we decide to do this, we will credit your account
within 10 business days (20 business days for EFTs on new accounts)
for the amount you think is an error, so that you will have the use
of the m money during the time it takes us to complete our
investigation.
If we do not receive your complaint or question in writing within
10 business days, or if we do not receive certain information and/
or documentation requested of you in connection with our
investigation, we will not recredit your account and we may reverse
any credit previously made to your account.
If we decide that there was no error, we will send you a written
explanation within 3 business days after we finish our
investigation. You may ask for copies of the documents that we used
in out investigation.